Off The Thread – Return & Refund Policy
At Off The Thread, we want you to love what you wear. Each T-shirt is made-to-order with care, but if something ever goes wrong, we’ll make it right.
When You’re Covered (Replacement / Refund Eligible)
We’ll gladly replace or refund your order if:
The T-shirt arrives misprinted, defective, or damaged.
You receive the wrong product, size, or design because of our error.
Your order is lost in transit and confirmed as undelivered by our shipping partner.
How to raise a request:
Email us at info.offthethread@gmail.com within 3 days of delivery.
Share your order ID along with clear photos/videos of the product & packaging.
If approved, we’ll ship a replacement at no cost or issue a refund to your original payment method.
When We Can’t Accept Returns / Refunds
To keep things fair for all customers, we cannot offer returns/refunds in cases of:
Ordering the wrong size (please check our size chart carefully before ordering).
Change of mind or not liking the design or color after purchase.
Damage caused after delivery due to improper washing or handling.
Size Exchange Policy
We understand that sizing can sometimes be tricky so no worries, we’ve got you covered!
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Size exchanges can be requested within 3 days of delivery.
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A flat exchange fee of ₹140 applies, which is nothing but a both-way shipping cost.
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The replacement T-shirt will be shipped only after we receive the original item in unused condition at our address.
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Exchanges are allowed only once per order.
To initiate an exchange, please email info.offthethread@gmail.com with your order ID and the new size you’d like.
Once the old T-shirt is received and the exchange fee is paid, we’ll process your new shipment immediately.
Undelivered Orders
If your package comes back to us because of:
Incorrect/incomplete address
Unavailability at the time of delivery
Refusal to accept the order
Don’t worry, we can reship it to you after:
A small handling fee of ₹23.60 per T-shirt and
Re-shipping charges (as per courier rates).
We’ll hold your package safely for up to 21 days. If we don’t hear back within this period, the order will be cancelled.
Cash on Delivery Orders
We offer Cash on Delivery (COD) across India with a ₹40 handling charge per order.
This fee covers courier and cash collection costs.
COD handling charges are non-refundable, even if the product is returned or cancelled after dispatch.
Prepaid orders have no extra charges and are always recommended for faster processing.