Off The Thread – Return, Refund & Exchange Policy
At Off The Thread, every T-shirt is custom-made with care. If something goes wrong, we’ll make it right.
1. When You’re Covered (Free Replacement / Free Refund)
You will receive a free replacement or full refund if:
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The T-shirt arrives misprinted, defective, or damaged
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You receive the wrong product, size, or design due to our error
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Your order is lost in transit, confirmed by the courier
To raise a request:
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Email info.offthethread@gmail.com within 3 days of delivery
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Share your Order ID and clear photos/videos of the issue
If approved, we will ship a free replacement or issue a full refund.
2. When Returns / Refunds Cannot Be Accepted
We are unable to offer returns/refunds for:
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Wrong size ordered ( Refer Point no.3 for Exchange policy )
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Change of mind after purchase
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Damage after delivery (improper washing, ironing, handling)
3. Size Exchange Policy
We understand sizing can be tricky, so we offer one-time size exchange.
Eligibility
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Request within 3 days of delivery
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Product unused, unwashed, with original packaging
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Same design, same color (size only)
Exchange Fee
A flat Rs. 100 exchange fee applies (This covers both-way courier charges)
Process
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Email info.offthethread@gmail.com with Order ID + new size
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Send the original item back to us
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Once we receive the item + fee is paid, we ship the exchange immediately
4. Undelivered / Returned Orders
If your order returns to us due to:
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Wrong/Incomplete address
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Customer unavailable
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Refused delivery
We can reship it after:
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Handling fee: ₹23.60 per T-shirt
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Re-shipping charges (as per courier rates)
We hold returned orders for 21 days before cancellation.
5. Cash on Delivery (COD) Orders – Now FREE
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COD is now free for all orders
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No COD handling fees
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Prepaid orders still process faster, but both options are available
Need Help?
For any support: info.offthethread@gmail.com
We’re here to help!